# Featherless data handling and a temporary customer pause 2026-09-28 · Privacy > Customer inference through Featherless is paused while ZeroLog completes its data protection agreements and confirms resale rights; accounts, credits and saved conversations remain in place. Chat and delegated-call status now reflects that distinction. ZeroLog does not send a per-request Zero Data Retention setting to Featherless. You can add and confirm an email address under Settings > Account & Security. Once confirmed, it can receive password reset links and alerts about unfamiliar sign-ins. ZeroLog sends these account emails through Microsoft Graph. Microsoft processes the address and message content to deliver them. Email is optional and is not a second factor. ## Waitlist and preview requests Waitlist sign-ups that are never confirmed are now deleted after 7 days. Before, an unconfirmed address stayed in the list. Every waitlist email carries an unsubscribe link. Opening it shows a confirmation page and changes nothing. Pressing the button removes your entry. Mail apps that support one-click unsubscribe can do the same step for you. The reply is identical whether or not the address was on the list. Preview requests are deleted 12 months after they were sent. Neither list stores an IP address or a value derived from one. Each entry records which version of the consent text you agreed to. The waitlist counter stays hidden until 50 people have confirmed. After that it shows the count rounded down to the nearest ten. ## Routing table Settings no longer offers the unavailable free chain as a routing target. Saved rules using it are hidden and ignored; new ones are refused. Terms 1.3 summaries now reflect §12.2: material changes can be announced in the app or on the website, at least 14 days ahead. ## Customer model lists Start, pricing, status and catalog pages show Featherless models; both link to the provider change. All customer models run through Featherless.ai. One provider, one ZeroLog credit balance. Free (Auto) and Smart (Auto) are no longer available to customers. Connected accounts stay yours. Customer prompts are not sent to Featherless during the pause. Access will return after the agreements are complete and resale rights are confirmed.